Your AI handles
the tickets.
Your team handles
the growth.
Apex resolves 80% of support tickets automatically — across 9 channels. It learns your brand voice and gets smarter every day.
No credit card required · 14-day free trial · Cancel anytime
Apex AI
Online now
Works with the tools you already use
Your support team is drowning — and it's costing you customers
Every slow reply, every missed message, every “we'll get back to you” is a customer you might never see again.
of customers won't wait more than 5 minutes
Your team takes 45 minutes on average. By then, they've already gone to a competitor.
per ticket with human agents
Salaries, training, turnover. It adds up fast when you're handling thousands of tickets a month.
of tickets are repetitive questions
"Where's my order?" "What's your return policy?" Your best agents are wasting time on FAQ-level questions.
Apex fixes all three. See how it works
Built For
Whether you're doing 50 tickets or 50,000 — Apex scales with you
Shopify & E-Commerce Stores
Connect your store, sync your products, and let AI handle "where's my order?" questions automatically. Order lookup, discount codes, refunds — all from the chat.
Growing DTC Brands
You're selling on Instagram, running TikTok ads, fielding WhatsApp messages. Apex brings every conversation into one inbox so nothing falls through the cracks.
Support Teams That Want to Scale
Your team is drowning in tickets. Apex AI handles the repetitive 80%, so your agents focus on complex issues that actually need a human touch.
Features
One platform for every customer conversation
Omnichannel inbox, AI that learns your brand, Shopify-native tools, and a knowledge base your AI actually uses.
9 channels, one inbox
Live chat, Instagram DMs, WhatsApp, SMS, email, Facebook Messenger, Slack, Telegram, and TikTok — all flowing into a single unified inbox. Your team never switches tabs.
- Real-time sync across all 9 channels
- Unified customer profile with full conversation history
- Round robin & team-based smart routing
Everything You Need
Enterprise features without the enterprise price tag
Every feature built to reduce ticket volume, speed up resolution, and keep customers happy — across every channel and e-commerce platform.
9-Channel Omnichannel Inbox
Live chat, Instagram DMs, WhatsApp, SMS, email, Facebook Messenger, Slack, Telegram, and TikTok — all in one unified inbox with real-time sync.
4 E-Commerce Platforms
Native integration with Shopify, BigCommerce, Magento 2, and WebShopManager. Order lookup, customer enrichment, discount codes, refunds, and cancellations.
Self-Service Portal
Let customers track orders, browse FAQ articles, and initiate returns — all from the chat widget, without waiting for an agent. Reduces ticket volume by 40%.
AI Social Moderator
Automatically detect and hide toxic, spam, and inappropriate comments on your Facebook and Instagram posts. Two-stage AI analysis with keyword quick-check and Claude-powered intent detection.
Teams & Round Robin Assignment
Create departments, assign team leads, and automatically route conversations with round robin, least-busy, and team-based assignment strategies. Capacity limits per agent.
SLA Management & Breach Alerts
Priority-based SLA deadlines — urgent tickets get 15-minute response targets. Automatic breach detection, real-time SLA badges on every conversation, and analytics tracking.
CSAT Surveys & Analytics
In-chat satisfaction ratings after conversation resolution. Per-agent CSAT scores, channel breakdown, trend tracking, and distribution analytics on the dashboard.
AI That Learns Your Brand
Your AI learns your brand voice, product knowledge, policies, and tone. It adapts from every conversation — sounding more like your best agent over time, not a generic chatbot.
Continuous Improvement Loop
Customers rate AI responses directly in chat. The AI identifies what it got wrong, learns from agent corrections, and automatically improves. Resolution quality goes up every week.
Brand Voice & Personality
Define your tone — professional, friendly, casual, luxury, playful, or empathetic. Set your brand identity, glossary, and product expertise. The AI speaks like your team, not ours.
Knowledge Base with RAG
Upload docs, scrape your website, sync e-commerce products. The AI retrieves the most relevant knowledge for every customer question — accurate answers, not hallucinations.
Auto-Tagging & Triggers
Keyword-based auto-tagging on every message. Condition/action triggers for workflow automation — auto-assign, auto-reply, escalation rules, and notification triggers.
Agent Monitoring & AI Takeover
Agents monitor AI conversations in real-time. One-click takeover when human touch is needed. The AI watches how agents handle it — and learns for next time.
Guided Setup in Minutes
A step-by-step wizard walks you through brand identity, FAQ, product Q&A, knowledge base, glossary, and AI personality. No documentation needed — just answer the questions.
Webhooks & API Access
Outbound webhooks for conversation events — new message, status change, assignment. Full API access for custom integrations, reporting, and workflow automation.
Vehicle Fitment / YMM Selector
Embed a Year/Make/Model bar in your chat widget. Customers select their vehicle, and the AI instantly finds compatible parts. Supports cascading Year > Make > Model > Engine > Fuel Type lookups with direct product links.
VIN Decoder (NHTSA)
Customers paste a VIN and your AI instantly decodes it via the NHTSA database — year, make, model, engine, fuel type. Automatically matches to compatible products in your catalog.
Live Data Sources (API Connector)
Connect any external REST API and give your AI real-time data superpowers. Dealer locators, inventory lookups, warranty checks, shipping calculators — the AI calls them live during conversations.
Your AI agent handles 80% of conversations so your team doesn't have to
Most AI chatbots give canned answers and never improve. Apex learns your brand voice, studies how your best agents respond, takes customer feedback, and gets measurably better every week — automatically.
Watch it learn in real-time
Every conversation makes the AI smarter. No training required from your team.
The numbers after 30 days
Average improvements for teams switching to Apex from manual support.
A 5-person support team spends ~$25,000/month on salaries. When AI handles 80% of tickets, you either save $20,000/month or redirect that team to high-value work that grows revenue.
Learns from every interaction
Customer feedback, agent takeovers, and new knowledge all feed the AI's improvement loop. It identifies its own weak spots and gets better — without you lifting a finger.
Sounds like your brand, not ours
Train your AI's personality — professional, friendly, casual, or anything in between. It uses your glossary, knows your policies, and answers like your best team member.
No per-resolution fees
Intercom charges $0.99 per AI resolution. At 5,000 tickets/month, that's $4,950 extra. Apex is flat-rate — unlimited AI responses included.
Built for automotive & parts e-commerce
No other support platform has vehicle fitment, VIN decoding, or live API connectors built in. These aren't plugins — they're native to the AI.
Vehicle Fitment / YMM Bar
Embed a Year/Make/Model selector directly in your chat widget. Customers pick their vehicle and instantly see compatible parts — with direct links to your store.
VIN Decoder
Customers paste a VIN in chat and your AI instantly decodes it using the NHTSA database. Year, make, model, engine, displacement, fuel type — all extracted automatically.
Live Data Sources
Connect any external REST API and give your AI real-time superpowers. Dealer locators, live inventory, warranty lookups, shipping calculators — the AI calls them during conversations.
Works for any industry — automotive, marine, powersports, industrial equipment
How It Works
Live in 5 minutes. Smarter every day after that.
No complex setup. No developer needed. Connect, train, launch.
Connect your channels & store
Add the chat widget, connect Instagram, WhatsApp, SMS, email, or Facebook Messenger. Link Shopify, BigCommerce, Magento, or WebShopManager. 5 minutes.
Teach it your brand
A guided wizard walks you through your brand voice, FAQ, product knowledge, glossary, and policies. Or just upload docs and scrape your website. Your AI starts answering immediately.
AI takes over — and keeps improving
AI handles tickets autonomously. Customers rate responses. When agents step in, the AI learns from how they handle it. Resolution quality goes up every single week.
Testimonials
Teams switch to Apex and don't look back
“Apex handles 80% of our support tickets now. Our agents focus on complex issues while AI handles the rest. Response times dropped from hours to seconds.”
Compare
Same features as enterprise tools. A fraction of the price.
No per-resolution AI fees. No seat-based pricing that punishes you for growing.
| Feature |  | Intercom | Zendesk | Gorgias |
|---|---|---|---|---|
AI That Learns From Your Agents Apex studies your best agent responses and improves autonomously | ~ | |||
Continuous AI Improvement Loop Customers rate responses, AI identifies weak spots, learns from corrections — gets smarter every day | ||||
Brand Voice & Personality Training Teach the AI your brand's tone, glossary, policies, and product knowledge. It sounds like your team, not a robot | ||||
Flat-Rate AI — No Per-Resolution Fees Intercom: $0.99/resolution. Zendesk: $1.50+. Gorgias: $0.60+ | ||||
9 Channels (Chat, IG, WhatsApp, SMS, Email, FB, Slack, Telegram, TikTok) Instagram DMs, WhatsApp Business, Twilio SMS, email, Slack, Telegram, TikTok — all unified | ~ | ~ | ~ | |
Multi-Platform E-Commerce (Shopify, BigCommerce, Magento, WSM) 4 e-commerce platforms with order lookup, refunds, and discount generation | ~ | |||
Self-Service Portal (Order Tracking, FAQ, Returns) Customers track orders, read FAQs, and start returns without waiting for an agent | ~ | ~ | ||
AI Social Moderator (Auto-Hide Toxic Comments) AI-powered moderation for Facebook and Instagram comments in real-time | ||||
Guided Setup — Live in Minutes Step-by-step onboarding walks you through brand identity, knowledge base, FAQ, and AI personality setup | ||||
Teams, Round Robin & SLA Management Automatic assignment, priority-based SLA deadlines, breach alerts | ~ | |||
CSAT Surveys & Analytics Dashboard In-chat ratings, per-agent scores, channel breakdown, trend tracking | ~ | |||
Knowledge Base + RAG Retrieval | ~ | |||
Auto-Tagging, Triggers & Workflow Automation Keyword-based tagging, condition/action triggers, auto-routing | ~ | |||
Vehicle Fitment / YMM Selector Embeddable Year/Make/Model bar in the chat widget — cascading dropdowns match customers to compatible products instantly | ||||
VIN Decoder (NHTSA Integration) Paste a VIN, AI decodes it into year/make/model/engine via NHTSA, then matches compatible products | ||||
Live Data Sources (External API Connector) Connect any REST API — dealer locators, inventory, warranty lookups — AI calls them live during chat | ||||
Free Trial — No Credit Card 14 days, all features, no payment info required | ||||
| Starting price | $19.99/mo Free trial · Flat rate | $29/seat + $0.99/AI resolution | $55/agent + $1.50/AI resolution | $10/mo + $0.60/AI ticket |
Pricing
Flat-rate plans. No per-resolution fees. Ever.
Every plan includes AI responses, the chat widget, knowledge base, and a 14-day free trial.
Starter
For solo founders & small shops
- 250 conversations/mo
- 2 team members
- 50 KB entries
- 1,000 AI messages/mo
- 1 channel
- Brand voice training
- FAQ builder
- Community support
Growth
For growing businesses
- 1,000 conversations/mo
- 5 team members
- 200 KB entries
- 5,000 AI messages/mo
- All channels
- AI learning from feedback
- Brand personality
- Email support
- Advanced analytics
Pro
For scaling teams
- 10,000 conversations/mo
- 20 team members
- 1,000 KB entries
- 50,000 AI messages/mo
- All channels
- AI continuous learning
- Product Q&A & glossary
- Priority support
- Custom integrations
- API access
Enterprise
For large organizations
- Unlimited conversations/mo
- Unlimited team members
- Unlimited KB entries
- Unlimited AI messages/mo
- All channels
- Vehicle Fitment / YMM Selector
- VIN Decoder (NHTSA)
- Live Data Sources (API connector)
- Dedicated AI training sessions
- Custom brand voice tuning
- Dedicated support
- SLA guarantee
- SSO
All plans include SSL, GDPR compliance, and 99.9% uptime SLA. View full pricing details
FAQ
Frequently asked questions
How is Apex different from Intercom, Zendesk, or Gorgias?
Do I need a developer to set up Apex?
What happens when the AI can't answer a question?
Does Apex work with Shopify, BigCommerce, and Magento?
Is there a free trial?
What channels does Apex support?
How does the AI learn my brand voice?
Are there per-resolution or per-ticket AI fees?
What is the YMM vehicle fitment feature?
How does the VIN decoder work?
What are Live Data Sources?
Stop losing customers to slow support.
Let AI handle it.
Join hundreds of e-commerce brands using Apex to deliver faster, smarter support — without hiring more agents. Set up in 5 minutes, see results on day one.