AI customer support that knows your parts catalog
Year/Make/Model fitment selector, VIN decoding, dealer locator, and self-learning AI — purpose-built for auto parts stores on Shopify, BigCommerce, and Magento.
14-day free trial · No credit card required · Enterprise plan
Auto parts support is broken — AI fixes it
Every wrong-fitment return, every unanswered compatibility question, every “does this fit my truck?” costs you money.
of auto parts returns are wrong fitment
Customers order parts that don't fit their vehicle. A YMM selector and AI fitment check stops this before checkout.
per support ticket with human agents
Fitment questions, order tracking, compatibility checks — AI handles them all for a fraction of the cost.
of shoppers leave if they can't verify fitment
If customers aren't sure a part fits, they bounce. Real-time fitment verification keeps them buying.
Automotive Features
Every tool your auto parts store needs
Year/Make/Model Fitment Selector
Embed a YMM bar directly in your chat widget. Customers select their vehicle and instantly see compatible parts with direct links to your store. Supports cascading Year > Make > Model > Engine > Fuel Type lookups.
VIN Decoder via NHTSA
Customer pastes a VIN, your AI decodes it instantly — year, make, model, engine, displacement, fuel type. Then cross-references your fitment catalog to recommend compatible parts automatically.
Dealer Locator (Live API)
Connect your dealer/installer database via REST API. Customers ask "where can I get this installed near me?" and the AI returns a grid of nearby authorized dealers with phone numbers.
Shopify Product Sync
Sync your entire parts catalog to the AI knowledge base. The AI knows your inventory, pricing, fitment data, SKUs, and tags — answering product questions with real data, not guesses.
Reduce Returns with AI Fitment
Wrong-fitment returns kill margins. Apex verifies vehicle compatibility before purchase, catching mismatches in the chat before they become costly returns and unhappy customers.
Order Tracking & Self-Service
"Where's my order?" is your #1 ticket. Apex pulls tracking data from Shopify automatically. Customers get instant answers without waiting for an agent.
How it works for auto parts stores
From zero to AI-powered fitment support in minutes.
Connect your store & upload fitment data
Link Shopify, BigCommerce, or Magento. Import your YMM fitment catalog via CSV — supports 100K+ rows. The AI syncs your products automatically.
Configure YMM, VIN & dealer lookup
Enable the YMM bar in your widget, set required fields (Year/Make/Model/Engine/Fuel Type), connect your dealer locator API. VIN decoding works out of the box.
AI handles fitment questions 24/7
Customers select their vehicle or paste a VIN. The AI finds compatible parts, links to your store, and answers fitment questions — while learning from every conversation.
Why auto parts stores choose Apex over generic helpdesks
Stop losing sales to fitment confusion.
Let AI handle it.
Join auto parts stores using Apex to reduce returns, answer fitment questions 24/7, and grow revenue — without hiring more agents.